Working with our customers: Our 6 point process allows us to deliver your kitchen project and guarantee quality and best practice at every stage, from design, through to installation and guarantee.
Design: At your initial consultation we formulate your design brief with your room dimensions and your wish list for the project. We take as much information to establish your individual requirements for the space for function, aesthetics and budget, appliances and finishes are discussed broadly. Our design team will present our proposals for your kitchen with drawing (plan) and a guide quotation.
Planning: We issue contracts at this stage with a fixed quotation for the final scheme incorporating furniture, appliances, worktops and a complete installation. One of our surveyors will visit your site to verify our expectations of timing and the preparation of the space and services by your contractor. We complete final detailed service drawings and issue to all appropriate parties. To confirm an order for your kitchen we require a signed contract and the specified deposit payment 25%. The full remaining balance (-10%) will be due for payment seven working days prior delivery and installation on site.
Manufacture: All component parts for the kitchen are placed on order with our suppliers. Delivery of the Kuche items into our warehouse is approximately 6-8 weeks from order, but there may be seasonal variations. We aim to take delivery of all parts for your project 1 week before they are required on site. This ensures that we have everything in place to arrive on the designated day to begin the installation. Our project managers will continue to monitor the site to check progress to ensure a smooth and coordinated installation process. An installation date is mutually agreed and continued liaison between our team and your contractors monitors the condition and progress of your site.
Installation: Our fully coordinated installation service can save you valuable time, Our Installation team uphold the highest standards of trust, quality and craftsmanship and are committed to getting the job done professionally and efficiently. Project installation on site is likely to take between 5 and 7 days depending on the size of the project. During installation, our design team attends site as often as necessary to remain in close contact with our fitters and your contractors and ensure the smooth running of the project delivery and be available to answer any concerns that you may have. On project completion, all work is approved by the client and the outstanding (10%) will be due for payment.
Guarantee: Our cohesive process allows us to deliver your kitchen project and guarantee quality and best practice at every stage, from kitchen planning, kitchen design through to kitchen installation. On completion of the project, your 10-year insurance backed guarantee is issued. The CPA Insurance Backed Guarantee (IBG) is valuable protection in the unlikely event of the Consumer Protection Association member ceasing to trade due to liquidation or bankruptcy. . Depending on the work undertaken the IBG is available for a period up to 10 years and is backed by an authorised insurer.
After Sales: On delivery of your project, we guarantee ongoing commitment to your project through our after sales service. This includes 6 monthly visit by our installation team for general snagging of your project and to discuss any future revisions that will be required.